Abuse

We have a zero tolerance policy for verbal or physical abuse of staff or aggressive behaviour within the practice. Aggressive behaviour includes bad language, aggressive gestures and physical contact. Any abuse of staff is unacceptable and will lead to removal of the patient from our list.

Defamation

We ask that patients and staff exercise sound judgement when posting comments online, for example on social networking sites, and avoid making gratuitous, unsubstantiated or unsustainable negative comments about individuals or organisations. Please be aware that defamation law can apply to any comments posted on the web, irrespective of whether they are made in a personal or professional capacity. Defamation is the act of making an unjustified statement about a person or organisation that is considered to harm their reputation.